Princeton Student Laundry Agency Customer Agreement

Princeton Student Laundry and Dry Cleaning Agency Policies: 2016-2017

All laundry service orders are subject to the terms of the Laundry Policy Statement below.

PRICING OPTIONS

PSLA is offering 4 specific pricing options for the 2016-2017 school year. A customer must choose first how long he or she would like the service (either for the semester or the entire year), and then how often he or she will use the service (either one day or two days a week).

The prices are as follows:

Once a week, semester long $290

Once a week, year long $490

Twice a week, semester long $490

Twice a week, year long $850

Any customer choosing to sign-up for service after it has begun must pay full price. There will be no prorated discounts.

SCHEDULE

Laundry Service will begin on Thursday September 15, 2016. The service runs weekly, excluding Fall Break, Thanksgiving, Winter Break, Deans Date, Exam Periods, Intersession and Spring Break. Laundry bags will be collected on Monday/Thursday mornings and delivered on Thursday/Monday afternoons, respectively. There will be no exceptions to the schedule.

Please Note: In the case of holidays such as Fall Break and Spring Break, customers with Thursday pick up before the break will have their bags returned on the Monday following the break.

YOUR PSLA-ISSUED LAUNDRY BAG IS REQUIRED

Customers may ONLY use the laundry bag provided by PSLA to pack their laundry pick-up. If initial bag given to the customer is lost, the customer must purchase a replacement for $25 in order to continue service. However, if the bag is damaged during the pick-up / delivery cycle, the bag will be replaced by PSLA at no expense to the customer. PSLA will not pick up bags that are not issued by the agency.

THE PICK-UP / DELIVERY CYCLE

PSLA Laundry Bag Laundry Bags should be placed outside the customer’s door the night before the scheduled day to ensure a 5 am pick-up. Please be advised that PSLA will not assume responsibility for laundry lost or stolen while sitting outside of the door. PSLA will only assume responsibility if the laundry is lost or stolen while in the possession of PSLA (from the time the laundry bag is picked up to the time of delivery). Those with the two-days a week option may leave a bag out on any day there is a pickup. Those with the one-day a week option will be assigned a pick-up day: either Monday or Thursday. Bags picked up on Monday morning will be returned Thursday afternoon, and those picked up Thursday morning will be returned Monday afternoon. It is the responsibility of the customer to make their laundry bag available for normal pick-up schedule. If a bag is not available for pick-up as described above, it will not be cleaned that week. Refunds will not be given to customers who miss their normal pick-up day.

In order to ensure a smooth operation, if the customer’s bag is missed because he or she forgets to put it out, or if it is missed by the agency’s employees, one of two options is possible. For those under the one day a week plan, they may 1) leave their bag out on their unassigned day, but miss the following week’s pickup in order to maintain their scheduled pickup, or 2) they may choose to forgo the unassigned day in order to have their bag ready for their next assigned pick-up day. For those under the two-days a week option, they may simply leave their bag out on the next scheduled pick-up day (the following Monday/Thursday).

MISDELIVERED / MISSING CLOTHING

Any bag that is delivered to the wrong door by a PSLA employee is considered misdelivered, and will be allowed up to two weeks in order for proper delivery to occur before being considered as lost. Only after two weeks will a reimbursement of lost clothing be given, and it will be no more than the cost of the contract.

NON-CLOTHING ITEMS

Any items left in the customer’s pockets or bag including, but not limited to: pens, pins, wallets, electronics, etc., will be considered non-clothing items. PSLA is not liable for any of these items if they are not returned to the customer. It is the customer’s responsibility to make sure that only articles of clothing are placed into his or her PSLA laundry bag before it is left out for pick-up.


SCHEDULE SUBJECT TO CHANGE

PSLA reserves the right to alter the pick-up / delivery schedule. In the event of a change, customers will be notified by email. PSLA will not refund those customers who miss their pickup day during any given week, and bags not made available according to the new pick-up schedule will not be cleaned.

DAMAGED CLOTHING

All clothes are washed in cold water and dried under heat. Whites and colors are not separated (though bags are washed individually and not mixed together). PSLA is not liable for any damaged clothes. This includes but is not limited to: shrinking, color bleed, rips or tears, and any items left in customers bag or pockets which may explode during the cleaning process such as pens, lipstick, chap-stick, etc.

POTENTIAL FINES

Double Bagging - This happens when additional laundry not owned or worn by the customer is placed in the laundry bag for pick-up. Laundry contracts are made between PSLA and individual customers, and PSLA only agrees to do the laundry owned and worn by the individual customer. Customers in violation of this policy will automatically be billed $25 for each incident. Repeat violators will be in jeopardy of having this contract terminated. If this contract is terminated, customers will be notified by email.

Overstuffing - This happens when the laundry owned and worn by the customer is stuffed into the laundry bag, exceeding reasonable PSLA standards with regards to weekly laundry service. A bag is considered overstuffed if a PSLA employee is unable to close the drawstring tightly with some room left at the top of the bag. If the bag weighs more than 12 lbs., it may also be considered overstuffed and is subject to the manager’s discretion. PSLA reserves the right to automatically bill the customer $30 for each incident. Repeat violators will be in jeopardy of having this contract terminated. If the contract is terminated, customers will be notified by email. The customer will receive at least one warning prior to a fine being charged.

ITEMS REQUIRING SPECIAL CARE

The PSLA laundry service is a bulk laundry service, and as such cannot handle requests for items that require special care. Customers may use the PSLA dry cleaning service if special care is required, and clothing will be handled appropriately. PSLA cannot be liable for any damage that occurs to delicate clothing.

CANCELLATION

Cancellation of laundry contracts must be made in writing within 21 days of a customer’s first pick-up day in order for a refund to be issued. PSLA will retain 20% of a customer’s payment in order to cover operational expenses. Cancellations made after 21 days will be honored, but no refund will be issued.

PSLA SERVICE SCHEDULE 2016-2017

· September 15, 2016: Fall semester laundry service begins. First Thursday Pick-up.

· October 29 - November 6: Fall Recess. No service.

o Thursday October 27 pick up delivered on Monday November 7

· Service Resumes November 7

· November 22 - November 27: Thanksgiving Recess. No Service

o Monday November 21 pick up delivered on Monday November 28

· December 16, 2016 - January 8, 2017: Winter Break. No service.

o Thursday December 15 pick up delivered on Monday, January 9

· Service resumes Monday January 9, 2017

· January 18 – January 28: No Laundry Service due to Intersession and Exam period

o Monday January 16, 2017: Last laundry returned (from Thursday, January 12 pick-up)

o No Monday pick up

· February 6: Spring Semester Laundry Service Begins. First Monday pick up.

· March 18 - March 26: Spring Break. No service.

o Thursday March 16 pick up delivered on Monday, March 27

· Service resumes March 27

· May 8: Last laundry returned (from Thursday May 4 pick up)

o No Monday pick up


Email: laundry@princeton.edu

To Order: www.princeton.edu/agencies