Princeton Student Laundry Agency Customer Agreement
Princeton Laundry Agency Customer Agreement(Any order placed through this online store is subject to the terms of the Laundry Policy Statement below.)
Placement of PSLA Laundry Bag – Laundry Bags should be placed outside the customer’s door the night before the scheduled day to insure a 5am pick-up. Please be advised that PSLA will not assume responsibility for laundry lost or stolen while sitting outside of the door. PSLA will only assume responsibility if the laundry is lost or stolen while in the possession of PSLA (from the time the laundry bag is picked up to the time of drop-off). Special arrangements for pick-up may be possible if PSLA is notified by email two days in advance. Pick-up and Drop-off Schedule – Depending on which pricing schedule is chosen, those with the two-days a week option may leave a bag out on any day there is a pick-up. You may not leave two bags out on the same day. If you do, only one bag will be picked up. Those with the one-day a week option will be assigned a pick-up day: either Monday or Thursday. Bags picked up on Monday morning will be returned Thursday morning, and those picked up Thursday morning will be returned Monday morning. Please refer to the PSLA Service Schedule included with this contract to make certain the service is operating. It is the responsibility of the customer to make their laundry bag available for normal pick-up schedule. If a bag is not available for pick-up as described above, it will not be cleaned that week. Refunds will not be given to customers who miss their normal pick-up day. If a customer’s bag is missed by a Laundry Service employee, they may promptly notify the agency through email and an employee will come collect it. Though in the case that an employee has already notified management that the bag was missing when the door was checked, the bag will not be collected. To ensure a smooth operation, it is imperative that the bag be placed outside the door before 5am. Lost Bags – Any bag that cannot be found by a customer or PSLA employee is considered misdelivered, and will be allowed up to two weeks in order for proper delivery to occur before being considered as lost. Only after two weeks will a reimbursement of lost clothing be given, and it will be no more than the cost of the customer’s sign-up fee.
Damaged Clothing – All clothes are washed in cold water and dried under high heat. Whites and colors are not separated. PSLA is not liable for any damaged clothes. This includes but is not limited to: shrinking, color bleed, rips or tears, and any items left in customer’s bag or pockets which may explode during the cleaning process such as pens, lipstick, chapstick, etc.
Overstuffing – This happens when the laundry owned and worn by the customer is stuffed into the laundry bag, exceeding reasonable PSLA standards with regards to weekly laundry service. A bag is considered overstuffed if a PSLA employee is unable to close the draw string tightly enough in order to guarantee that no clothes will fall out of the bag. If the bag weighs considerably more than 12 lbs, it may also be considered overstuffed and is subject to the manager’s discretion. PSLA reserves the right to automatically bill the customer $20 for each incident. Repeat violators will be in jeopardy of having this contract terminated. If the contract is terminated, customers will be notified by email. The customer will be given a grace period for the first week of service in which no fines will be charged. The customer will receive one warning prior to a fine being charged. CANCELLATION
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