Princeton Water & Beverage Agency
Customer Policies
2016-2017
1.
Water
& Beverage Agency functions on a recurring billing system. If a customer
orders anything other than Water Cooler rental and Bundled Water Jug Package,
then we will assume that the customer will need that item the following months
as well. Therefore, we will bill the customer and deliver the goods to the
customers in the following months until the end of the academic year unless the
order is cancelled 1 week prior to the next delivery date by emailing us at water1@princeton.edu.
2.
Deliveries
will only be made approximately once per month according to the schedule posted below. If a customer places an order after the scheduled delivery date, the product will be delivered on the following date.
The schedule is subject to change, and customers will be notified ahead of time of any delivery change.
3.
If
a customer’s cooler is not working and he/she wants it replaced, he/she will
have to wait until the next delivery date for a replacement.
4.
If
for some reason, delivered water jugs are leaking, then Water & Beverage
Agency will provide a replacement without any charge. However, the customer
will have to wait until the next delivery date for the replacement.
5.
If
a customer buys a Bundled Water Jug Package, even if the customer doesn’t use
all of his/her jugs, Water & Beverage Agency will not refund the customer
for the unused jugs. If a customer is not sure that he/she will use up all of
her jugs, then he/she should buy individual water jugs and not the Bundled
Water Jug Package.
6.
For
an order to be delivered on one of our pre-determined delivery dates, a
customer must place an order by the Tuesday before the delivery date. If a
customer places an order after that Tuesday, then we cannot guarantee that the
order will be delivered on that particular delivery date, i.e. the customer may
have to wait for another month for that order to be delivered to their room.
Same policy applied to changes to existing orders. If an existing customer
wants to change his/her order for a particular delivery date, then W&B
Agency needs to be notified of that by the Tuesday before the delivery date.
Otherwise, we cannot guarantee that we will be able to deliver according to the
modified order.
7.
Unless
you order a Bundled Water Jug Package, all items in an order will be delivered
in the delivery date after the date the order was placed. For example, if you
want to have 1 case of bottled water delivered to your room for all 8 months of
an academic year, please place an online order for just 1 case of bottled
water. That way, we will deliver 1 case of bottled water in the delivery date
right after the date of order. And we will continue delivering 1 case of
bottled water to the customer’s room and charging the customer’s credit card in
the subsequent months, unless the customer instructs us otherwise.
8.
Goods
once sold cannot be returned. Once you place an order to buy or rent our
products, we are NOT obligated to provide you a refund if you decide to cancel your
order after that.
Water & Beverage Agency Delivery Schedule - 2016-2017
Delivery dates are subject to change. We will notify customers ahead of time with any changes.
If you are not in your dorm room at the time of delivery, your items will be left at your door.
- September 11
- October 9
- November 13
- December 4
- February 12
- March 5
- April 2
- April 30